Your opinion makes a difference
In Salal , we don't see complaining as a burden. Rather, we see it as a gift that helps us improve.
Every comment from you — whether small or large — is a step towards better service, a better product, and deeper trust between us.
How do we receive your feedback? We allow you to contact us in a way that suits you:
WhatsApp — for direct and quick communication
Email — for detailed feedback
We will process your request within a maximum of 4 working days .
To expedite the processing of your request
Please include the following information:
Name of applicant
order number
Contact mobile number
Reason for complaint or text of suggestion
The clearer your observation, the faster and more accurate our response will be.
Return Policy
We fully guarantee your right to a refund under the following conditions:
Return request period
Within 48 hours of receiving the order from the shipping company.
Product condition
The product must be intact, in its original packaging, and unused.
refund
The amount will be transferred within 7 business days from the date of approval of the refund request.
Cases where we bear full responsibility
If there is a defect in the product, or an error in the order on our part — in these cases we will take care of everything, including shipping fees.
Our promise to you
We promise that:
We listen to every word you write
We check every detail you mention.
We learn from every experience you share with us
We turn your feedback into tangible improvement
Your trust is a responsibility, and your satisfaction is the ultimate goal.
That's why we're here.
Quick communication
WhatsApp 0555179896
Email address: [email protected]
⏱️ Response time is within 4 business days
Greetings from the Sallal family
For dates and authentic local specialties from the heart of Qassim